It appears that Comcast has no idea how to handle someone with an IQ over 30. This individual just wants setup fancast to watch hbo programming on his computer. Clearly Comcastic doesn’t know how to handle such a complicated question and the madness begins.
The below is a cut and paste of the IM discussion with Comcast this individual has.
CustomerX > Trying to access HBO content on Fancast.com and it’s telling me I don’t subscribe to HBO.
Ronnel > Hello CustomerX_, Thank you for contacting Comcast Live Chat Support. My name is Ronnel. Please give me one moment to review your information.
Ronnel > Hi CustomerX. I am glad to have you on chat. How are you today?
CustomerX_ > Good
Ronnel > I am glad to hear that.
Ronnel > I understand that you cannot access HBO on Fancast correct? Thank you for taking the time to contact us for this issue. I can certainly help you with this concern today to the best of my ability.
CustomerX_ > ok
Ronnel > May I know if you have signed in to Fancast using your comcast email and password?
CustomerX_ > yes
Ronnel > Do you have HBO on your cable service?
CustomerX_ > yes, yes i do.
Ronnel > Okay I will have to check on the subscription on your account. May I have your account number please?
CustomerX_ > i don’t have my account number on me. should i look it up?
Ronnel > Its okay. May I have the name and the address on the account please?
CustomerX_ > i have the number here
Ronnel > Yes may I have it please.
CustomerX_ > XXXXXXXXXXXXXXX
Ronnel > Thank you very much. Please give me a few moments while I pull up your account.
Ronnel > Yes I do indeed see here that you have HBO subscription on your cable service. I have verified it on your account. Since this is an issue on Fancast. I will need to transfer you now to the Department that can help you solve this issue.
CustomerX_ > hey, can you guys just fix it and email me? or do i have to waste all night on this?
CustomerX_ > i mean, it’s not really MY fault
CustomerX_ > is it now?
Ronnel > Please wait, while the problem is escalated to another analyst
Butch > hhi
Butch > How’s it going!Il be more than delighted to assist you with your concern.
CustomerX_ > Hi Butch!
Butch > Hey there!hows it going?
CustomerX_ > Great, I just want to watch HBO shows on Fancast by signing in with my super comcast login!!!
CustomerX_ > but it won;t let me
CustomerX_ > and ronnel wasn’t helpful
CustomerX_ > can you fix it or is it all like fail
CustomerX_ > ??
Butch > sure!
CustomerX_ > yippee!!!!
CustomerX_ > w00t!
Butch > may i please have your comcast email addresS?
CustomerX_ > firstname.lastname@example.org
CustomerX_ > yep thats it
CustomerX_ > is it fixed yet?
CustomerX_ > still won’t let me login
Butch > Im sorry but we need your comcast.net email account
CustomerX_ > and i’ve been here 30 minutes
Butch > Let me go ahead and check it for you
CustomerX_ > that’s what i’m registered with. if it’s good enough to take my money, it’s good enough to log in with. i don’t use the crappy comcast email.
Butch > You need to use the comcast.net email so you will be distinguished as having with account with comcast and that you will have more features in Fancast such as watching HBO
CustomerX_ > wait, i use this email address to login to comcast to manage my account and make payments. nowhere does it say i have to use your crap email
CustomerX_ > so i can has fancast now?
Butch > to pay your bill online, you also need to have your comcast.net account email
CustomerX_ > nope
CustomerX_ > wrong butchy
CustomerX_ > thats wrong
Butch > Do you currently have internet service from us?
CustomerX_ > i pay like this
CustomerX_ > yes
CustomerX_ > using it now
CustomerX_ > i have never ever had to use comcast.net email addy
CustomerX_ > in fact, i’m logged into comcast now with the yahoo addy
Butch > I understand…please do use it CustomerX…just for the mere reason of accessing HBO on fancast…
CustomerX_ > but then i have to set it up and use it, which i do not want to do and should not have to do. that’s not the nature of the comcast login system at all, so what do we have to do other than you showing me the specific policy that compels me to use your craptastic email????
Butch > No need…il have it done for you
CustomerX_ > woah spooky
CustomerX_ > neways, i can has fancast now?
Butch > Please give me some time to go through with all the p[rocess for your convenience
CustomerX_ > oh so convenient!
Butch > CustomerX, can you please grab a pen paper?
CustomerX_ > sure can butch! got them handy in my hand
Butch > Have you downloaded comcast access?
CustomerX_ > wtf is that?
Butch > Username:xxxxxxxx Randomly Generated Password:xxxxxxx
Butch > That is the software that you will need to use to view fancast.
Butch > You wont have an ordinary Fnacast once you have downloaded it
CustomerX_ > wait i need software to use a web based streaming video site just because i want to watch hbo?
CustomerX_ > oh will i have super duper fancast?
CustomerX_ > or like hulu desktop?
CustomerX_ > or like…
Butch > Well something like that CustomerX
Butch > You will be able to view more movies and HBO
CustomerX_ > ok, so does that work on mac and linux too?
Butch > We apparebntly handle windows OS
CustomerX_ > only windows os?
CustomerX_ > so that’s limiting
CustomerX_ > what os versions?
CustomerX_ > like windows 3.1?
CustomerX_ > 95?
CustomerX_ > 98?
CustomerX_ > ME?
CustomerX_ > 2000?
CustomerX_ > xp…
Butch > 98 and newer
CustomerX_ > vista?
Butch > Thank you!
CustomerX_ > ahhhh
CustomerX_ > so you support 98 but no ubuntu or osx?
CustomerX_ > neways butch
CustomerX_ > thanks millions
CustomerX_ > so i download access and i has fancast?
Butch > most welcome
CustomerX_ > i log in with that username and pass?
Butch > Let me give you the link to download comcast access. And please use your comcast email username account to regsiter
CustomerX_ > ok, can email me this transcript? like to my real email addy?
Butch > https://device.comcast.net/comcast-access/
CustomerX_ > my yahoo one?
Butch > No CustomerX, please use your comcast.net username(the one i have given you)
CustomerX_ > i know i hear what you puttin down butchy
CustomerX_ > but i want our conversation emailed to me
CustomerX_ > naaamean?
Butch > You may have this chat transcript printed or saved by hitting the END session Button. You will then have the option to print this out
CustomerX_ > ok, just wanted to lnot lose the instructions mr butch! thanks again and have a swell night
Butch > You need to first download comcast access and then manage your computer. You will first need to configure everything before you can have its full features
CustomerX_ > yeah, i’ll give it a whirl tomorrow
Butch > http://customer.comcast.com/Pages/FAQViewer.aspx?seoid=use-comcast-access-manage-computers
Butch > The link i just gave you will shoe you how to manage and use your comcast access
CustomerX_ > gotcha
CustomerX_ > sounds wonderfully restrictive! anyways, gotta run butch