When I say my My iPhone 5 exploded, I wasn’t kidding. The phone literally started melting from heat. I took it to the apple store, the guy spent 30 seconds with it (after blowing on it trying to allow it to be cool enough to even touch it) … then walked back.. got me a new phone… no questions asked.
Thank you for visiting the Apple Store. Below is a copy of your service record.
Apple Store King of Prussia
09-Feb-13 484.636.5090
Genius Bar Work Authorization & Service Confirmation
*XXXXXXX* Repair No: XXXXXXX
Customer Information Product Information
Roger Wehbe Warranty Status: In Warranty(LP)
Pottsville PA 17901-8735 USA Model: IPHONE 5
Date of Purchase: 21-Sep-12
Serial No: XXXXXXXXXXX
Problem Description/Diagnosis
Issue: Customer states iPhone was seriously hot like it was about to explode and phone will not turn on now
Steps to Reproduce: observed the issue look inside reseat battery still nothing
Proposed Resolution: Replace iPhone under warranty
Cosmetic Condition: Normal
Employee XXXXXXX
Repair Estimate
Item Number Description Price Amount Due
661-6846 iPhone 5, GSM, 16GB, Black
Replacement Serial Id: XXXXXXXXXXXX, IMEI: XXXXXXXXXXX $ 0.00 $ 0.00
S4897Z/A IPHONE 5 FLAT RATE REPAIR RETAIL-INT
Replacement Serial Id: XXXXXXXXXXXX, IMEI: XXXXXXXXXXX $ 229.00 $ 0.00
Total (Tax not included) $ 229.00 $ 0.00
Work Authorization. I agree that the Repair Terms and Conditions on the reverse side of this page will apply to the service of the Product identified above; Apple is not responsible for any loss, corruption, or breach of the data on my product during service; as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service; goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Parts and Service
Item Number Description Price Amount Due
Same as described above
Total (Tax not included) $ 229.00 $ 0.00
Thank you for choosing AppleCare for the repair of your Apple Product. To ensure the highest level of quality and reliability, all work is performed by AppleCare certified technicians using genuine Apple parts. Additionally, all repairs are backed by Apple’s 90-day service limited warranty, or the original one-year limited warranty, whichever is longer. Note: The items identified above have been exchanged by Apple for new or refurbished parts or products. Any applicable cost is indicated adjacent to the part(s) or product description. Service parts are subject to tax.
If you need any future technical or administrative assistance, please contact AppleCare Support by calling 800-APL-CARE (800-275-2273). Also, answers to many questions regarding the operation of your Apple Product can be found at: http://www.apple.com/support
Repair Terms and Conditions can be found at http://www.apple.com/legal/terms/repair/instantexchange.html.