High Speed Hotel Internet — the term should be banned

December 25, 2009

The term should be banned from any advertising for any hotel. I paid extra for this “hi-speed hotel internet” … and attached is the results for my connection from speedtest.net

This epic speed is akin to using 2 tin cans and a wire between them… I am not sure why Hotels feel the need to charge additional for this… when clearly it’s a tiny DSL line running into the main hotel, with all 500 people here using it.

Youtube and Hulu are worthless, this post took nearly 3 minutes to load.

I want the term “hi-speed internet” to mean high speed. Not this… this is garbage. For the record, my cell phone is showing download speeds of double what the hotel is… and most likely I would be using that if it weren’t for the fact that Hulu banned all mobile devices.

This is the definition of false advertising. May the fleas of a thousand camels infest the armpits of the ad agency created marketing material that informed me of the great high speed internet at this location.

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  8. CSait on January 5th, 2010 6:39 am

    It’s a shame that high speed internet is the term used for internet access in hotels, where anything more advanced than dial up access is offered. But clearly service levels vary hugely and many hotels are not prepared to invest in a system that is robust enough to live up to the service that hotel guests expect. Even free access is disappointing if it is so slow that you’re unable to do basic things. Some hotels offer guests the choice of free access up to a limited bandwidth, then paid for access at higher speeds. But it’s pretty unfair that both offerings are still marketed as high speed. iBAHN works with hotel partners to strike a balance between guests’ needs and commercial constraints, to deliver acceptable bandwidth, device connectivity and digital entertainment.

  9. CSait on January 5th, 2010 1:39 pm

    It’s a shame that high speed internet is the term used for internet access in hotels, where anything more advanced than dial up access is offered. But clearly service levels vary hugely and many hotels are not prepared to invest in a system that is robust enough to live up to the service that hotel guests expect. Even free access is disappointing if it is so slow that you’re unable to do basic things. Some hotels offer guests the choice of free access up to a limited bandwidth, then paid for access at higher speeds. But it’s pretty unfair that both offerings are still marketed as high speed. iBAHN works with hotel partners to strike a balance between guests’ needs and commercial constraints, to deliver acceptable bandwidth, device connectivity and digital entertainment.

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